Advice to offer a good service to the client
5 December 2008 - 21:13
We see next some recommendations to offer a good service to the client:
To show an amiable and warm treatment
We must always show an amiable and warm deal with all our clients, to make them notice that we are for serving it, who we are interested in its satisfaction, but showing a genuine interest that is not forced nor artificial, because the client usually realizes it and can bother it or inconvenience it.
To give to a good service or attention to all the clients
We must try to offer a good service all to our clients, we must not have prejudices with some client, because the small clients do not exist, to all is due to try to them the same.
Also, not only we must worry to look for new clients, but also, to maintain to old, because these the being consolidated, are what they let grow the business.
To offer a customized treatment
Whenever it is possible to us we must try a customized deal with the client, we must make feel it unique and special. For it we can, for example, create a data base of the preferences of our clients, so that we pruned to offer them to a product or special service that is satisfied to these particular preferences.
For example, if our business is a hotel, and we know that certain client whenever it visits to us, he asks for a mineral water bottle, the next time that visits to us, before it requests it to us, we will leave the bottle him in its room next to a note that says: “we wished a happy demurrage them”.
To enable and to motivate the personnel
All our personnel must be enabled in offering to a good service or attention to the client, from the person in charge of the door of the business, happening through the secretary, to arriving at the general manager.
Also, we must maintain our motivated personnel and satisfied, that way, without at least seting out it, they will infect this motivation and satisfaction to the clients.
To never say “not”
And, finally, never we must say “not” when a client requests something to us; we always must be arranged to make exceptions and not to fit to us to the rules much, for example, we do not have to say that we only accepted a certain type of currency, or that the menu of our restaurant cannot be altered.
We always must be arranged to accept any order of the client, but always to say “yes” that it sounds convincing, without showing doubt some.
In case the client requests something to us that we do not have, not to respond that we do not have, but to say to him, for example: “so far we do not have it, but soon we are going away it to obtain”.
Image: Old Shoe Woman
Labels: Advice, Marketing, Service to the client
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me gustaria k would deal with but how to work at the time of organizing and komo to show to the product for k this it draws attention of the clients.
pes does not estan very good their advice put but on like trying to receive wing to them people
I like the consejitos. I tarabajo in a footwear and the owner always want q has a friendly deal with the client
These consejitos enchanted to give to a good service the client me, because I work in this area, and I always am with clients of all the types, that is to say personalities, that are not sastifechos with anything.