Service to the client in a clothes store
18 August 2009 - 17:27
We see next some advice who can help us to improve the attention or service to the client in our store of clothes:
To salute
The first advice is applied for any type of store, and consists of greeting the client.
We must greet it far better as soon as it enters our store, and if the greeting goes accompanied of a smile.
To know how when to approach
We must know when to approach us the client, we must avoid to press it or to inconvenience it, but, simultaneously, we do not have to let pass the opportunity to induce it to buy or to let know our intention to help it him.
The recommendable thing is not to approach him as soon as it enters our store, but to hope to that it observes our products for a moment, to maintain a distance prudent, and to approach us after a reasonable time, or as soon as we notice that it could need aid.
Attitude on watch
When taking care of the client, we must avoid to show to us tired, disinterested or annoying and, on the contrary, we must be kind, helpful and solícitos.
We must show interest in helping it and trying its satisfaction.
To be adviser
Before to be a salesman, we must be an adviser, that is to say, to advise to the client in its purchase and to recommend the products to him that could be looking for.
But a requirement to be adviser, is to be sincere with the client, and not to recommend to him, for example, an article that in fact it does not have left well.
Rapidity in the attention
When the client does a consultation to us or she requests a product to us, we must take care of it immediately.
We do not have, for example, to go to look for the product that has asked to us, to delay to us too much, and to return to say to him that the model or the stature that looked for it has finished us already.
Not to leave the taken care of client
If we are taking care of a client, we do not have to let it want to take care of others.
For example, if to appear much customer, we do not have to leave the client that we are taking care of, for example, leaving it in the vestidores without warning to him.
Image: seconds
Labels: Marketing, Service to the client
Compártelo
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