How to handle to the complaints and reclamations of the client

25 September 2009 - 19:38

In all business always the complaints and reclamations on the part of the client will exist, or who is a very demanding client, or we are we ourself those that we have committed some error, for example, to the sold salary a defective product, or to the offered salary a bad service or a bad attention.

Whenever these problems, a general rule in the handling of the complaints arise and reclamations, it is to maintain the calm at any moment. We always must maintain a calm attitude and by no reason to discuss with the client.

Before the appearance of these disadvantages, we must be conscious that we were in a difficult situation, but before worrying to us to lose the client and of which it tells his bad experience to other people, we must take the situation like an opportunity stops:

• to know the opinion the client: some clients never complain, and the one that does it to one is an opportunity to know in what we are failing and what we must correct.
• to reinforce our relation with the client: a complaint or reclamation is an opportunity so that the client feels listened and useful, to show our interest to him to take care of it, and an opportunity so that, besides satisfying its request, power to go beyond its expectations.

Labels: Step by step, Service to the client

In good condition published the client | 1 Commentario”

The cash budget

24 September 2009 - 12:15

The cash budget, also known like projected flow of box, is the budget that shows to the prognosis of the future entrances and exits of money (effective) of a company, for a period of certain time.

The importance of the cash budget, is that this one allows us to anticipate the future availability of the cash: to know if we are going to have a deficit or a lack of cash, or if we are going to have a surplus; and, according to it, to make decisions, for example:

If we anticipate that we are going to have a deficit or is going to be necessary to count on an effective major, we can, for example:

• to ask for a financing opportunely.
• to ask for the refinancing of a debt.
• to ask for a commercial credit (to pay the purchases on the credit instead of cash) or, in any case, to ask for a greater credit.
• to receive cash and no longer on the credit or, in any case, to grant one smaller credit.

Labels: Concepts, Finances, Tools of business, Step by step

Published in Finances | 2 Commentaries”

Plan of businesses (part 8):

22 September 2009 - 13:56

After the study of the income and debits, the following part or section of a plan of businesses is the evaluation of the project, which describes to the development the realized financial evaluation to the project.

The objective of the part of the evaluation of the project is the one to show the reader who the project is profitable, as soon as time the investment will recover, and how much it is it hopes to obtain by her.

The part of the evaluation of the project would have to contain the following elements:

Period of recovery of the investment

The period of recovery of the investment indicates the period of time that is going to take to recover the inverted capital.

In order to find it, we took into account the investment from the project (study of the investment and financing) and the results from the projected flow of box (study of the income and debits).

Labels: Creation of businesses, Step by step, Plan of businesses

Published in Creation of businesses | 1 Commentario”

Plan of businesses (Part 7):

18 September 2009 - 12:16

After the study of the investment and financing, the following part or section of a plan of businesses is the study of the income and debits, which indicate to the future income and debits of the business for the period of time in which the plan of businesses is projected.

The objective of the part of the study of the income and debits is the one to show the reader the projections of the income and debits that the business will obtain, as well as the relation that will occur between these.

The part of the study of the income and debits would have to contain the following elements:

Budgets of income

In this point we developed the budgets of income for the period of time in which we are going to project the plan of businesses.

The time in which the business plan will be projected will depend on the objectives of the plan of businesses and the type of business that we are going to realize; the usual thing is to do a projection of 3 to 5 years, realizing monthly projections for the first 12 months, and soon annual projections for the following 2, 3 or 4 years.

Labels: Creation of businesses, Step by step, Plan of businesses

Published in Creation of businesses | No commentary”

Plan of businesses (Part 6):

16 September 2009 - 16:09

After the organization, the following part or section of a plan of businesses is the study of the investment and financing, which indicates the structure of the investment, and describes the related aspects to the financing.

The objective of the part of the study of the investment and financing is the one to show the reader which will be the required capital to put into operation the business, in what this capital will be used, and how it will be obtained or it tried to obtain.

The part of the study of the investment and financing would have to contain the following elements:

Fixed investment

In this point we make a list of all the fixed assets (necessary elements tangible for the operation of the company that is not for the sale) which we are going to require, and the value of each of them.

Labels: Creation of businesses, Step by step, Plan of businesses

Published in Creation of businesses | No commentary”

Plan of businesses (Part 5):

11 September 2009 - 19:40

After the technical study, the following part or section of a plan of businesses is the organization, who describes how she will be the organization of the business, and how the different organic units will be related to each other they will conform that it.

The objective of the part of the organization is the one to show the reader who the business that will be realized will be an organized good business that will count on a good coordination between its different areas.

The part of the organization would have to contain the following elements:

Legal structure

In this point we indicated the structure or forms the future legal of business, if it will be constituted under the form of natural or legal person, if it will be an individual company or a society.

Also, we must indicate the type of company under which the business will be constituted, if it will be a Company Individual de Limited Responsabilidad, if it will be a Collective Society, a Joint-stock company, etc.

Labels: Creation of businesses, Step by step, Plan of businesses

Published in Creation of businesses | 1 Commentario”

Plan of businesses (Part 4):

7 September 2009 - 16:46

After the market study, the following part or section of a plan of businesses is the technical study, which describes the physical requirements of the business, and the operation of this one.

The objective of the part of the technical study is the one to show the reader how they will be the daily operations of the business, and that who has elaborated the plan of businesses, understands and planned well these operations.

Reason why the technical study must provide sufficient information to show it, but without being too much exhaustive technician or, to the point that could make lose the interest to the reader to read it, or who this one cannot understand it due to its complexity.

The part of the technical study would have to contain the following elements:

Physical requirements

In this point we indicated the requirements physical that they will be necessary to make work the business, such as the buildings, lands, machinery, equipment, tools, vehicles, furniture, consumptions or raw materials, etc.

Labels: Creation of businesses, Step by step, Plan of businesses

Published in Creation of businesses | 1 Commentario”

Plan of businesses (Part 3):

4 September 2009 - 16:38

After the definition of the business, the following part or section of a plan of businesses is the market study.

Before beginning with the development of this section, it is important to understand the difference between the study of market and the section of the plan of businesses denominated the market study.

The market study consists of the act to compile and to analyze information coming from the market; whereas the section of the market study, is the part of the plan of businesses where we indicated the results of the market study which we have realized.

To realize a market study is an obligatory stage at the time of elaborating a plan of businesses, this one will allow us to obtain and to analyze information coming from the surroundings and, that way, to a great extent to verify the feasibility of the project, and to take advantage of this data to design the best possible plan.

On the other hand, the part or section of the market study, will allow to show the reader the information or the most important results us obtained when realizing the market study, demonstrating the feasibility of the business, and to indicate the strategies that will be realized to take advantage of this information.

Labels: Creation of businesses, Step by step, Plan of businesses

Published in Creation of businesses | No commentary”